Legal notice

Notation of Mail Order Based on the Act on Specified Commercial Transactions

Business Name:
Fukujuen Corporation

Responsible person:
Yumiko Niregane

Address:
11 Higashitsukurimichi, Kamikoma, Yamashiro-cho, Kizugawa-shi, Kyoto 619-0295, Japan

Business hours:
Fukujuen Online Shop
Monday to Friday,
9:00 a.m. - 6:00 p.m. (JST)
Inquiries on the same day will be handled until 4:00 p.m. (JST)

Phone number:
+81-0774-66-1429

Regular holiday:
Fukujuen Online Shop:
Saturdays, Sundays, and national holidays,
Closed during the summer (mid-August) and winter (December 28-January 4) as specified by our company.

URL:
https://global.fukujuen.com/

E-mail address:
fukujuen_us@fukujuen.com

Expenses other than the price of goods:
In addition to shipping costs, customs duties will be charged by each country.
Please note that depending on the rules or regulations of your country or area, you may have to pay Import Tax, VAT (Value Added Tax), and/or Customs Duty locally in addition to the total cost you paid for your order. It will take a few days for your order to reach you. We cannot ship our products to some countries or areas. If your address is in such a country or area, we will advise you by e-mail. We use DHL Express for oversea delivery.

Payment method and deadline:
Same as Shopify

Returns and Cancellation:
Refer to policy

How to Order:
On this site

Time of delivery:
As a general rule, products will be shipped within approximately one week after completion
of the order process.

Please note that there may be delays due to changes in order details, international conditions, etc.